Warranty
Our Hardware solutions are protected by our Manufacturer warranty terms found below. If your equipment is malfunctioning and you meet the below criteria, we will be happy to process an RMA claim.
For more information, please follow – support.simplifi.io for more details related to technical troubles that could be perceived as a non-working device.
Warranty Terms:
- Length – Valid one year from the date of purchase
- Extended Warranties are offered, and proof of purchase would be necessary
- Coverage is valid only in the United States
- All claims must be reported within 60 days of the event
Warranty Coverage:
- Coverage applies to Simplifi “Hardware” device only, not to other connected devices powered through or with Simplifi
- Coverage covers the replacement of the Simplifi device provided it meets our minimum requirements
Warranty Minimum Requirements
- Device was not exposed to extreme temperature (hot or cold)
- Device was not exposed to excessive moisture and/or excessive condensation found within certain climates or outdoor conditions
- Device remains intact in one piece and is has not been dropped or other physical damage either by person, animal or act of God
- Device is or was in normal working condition upon receipt
- Device was known to work in your area and within your Cellular Carrier at time of purchase
- Refer to www.simplifi.io/support for more info
- Device was purchased or provided by a known distributor, provider or other channel
Process for claim
Send a email to RMA@simplifi.io with the following information:
- IMEI number found on the back label of the device
- Where you purchase or obtained the device
- Estimate last known working date
- Issue or details around when your device stopped working – if known
- Name and contact info, including phone number to be contacted by support tech if applicable
For more information, please follow – support.simplifi.io for more details related to technical troubles which could be perceived as a non-working device.
Contacting Us
If there are any questions regarding the warranty, you may contact us using the information below.
239.919.8551
Updated: May 23, 2018
Simplifi
© Copyright 2005-2023 Simplifi. All rights reserved
US Patent Nos. 8676254, 9402326, 9485116 with other US and international patents pending.
Terms & Conditions
The documentation (“Document” or “Agreement”) contains certain Terms and Conditions under which Simplifi.io sells Simplifi Cloud phones and service to Customers under sales orders agreed to by Simplifi.io and the Customer.
Simplifi Contact Equipment Warranty
Simplifi honors the manufacturer warranty for all phones, accessories, and hardware purchased through Simplifi. Manufacturer warranties are typically good for one year, although individual product warranties may vary. Please check your product manual, original packaging, or product website for details.
If the product does not work on arrival or stops working within 30 days of the purchase date, contact a Simplifi representative
Simplifi Contact Equipment Return Policy
All new equipment (phones, accessories, and other hardware) purchased through Simplifi may be returned within 30 days of the purchase date.
All returned products must be Unopened, Unused, with No Broken Seals, Undamaged, and New in the Box. Do not attach shipping labels directly to the manufacturer's packaging. (Any units that show signs of use will be returned at the customer's expense)
You will be responsible for the cost of return shipping and will be subject to a 10% - 20% re-stocking fee to cover the cost of processing based on the nature of the return.
Note: If Simplifi was responsible for shipping the wrong product, you will be eligible for a return and full refund with no restocking fee. Wrong products received or wrong recommendations made by our sales team need to be reported within 10 days of product receipt.
All defective units, no matter the dollar amount, need to be troubleshot and deemed defective before a return authorization can be issued. Please contact your Simplifi Sales representative or email support@simplifi.io to begin the process. A support ticket will be assigned, and a support representative will reach out directly to troubleshoot the issue. Once deemed defective, our Hardware support team will issue a Return Merchandise Authorization (RMA).
Simplifi will cover the cost of shipping out the replacement product using the same method as the original shipping of the product.
Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee, and the product will be returned at the customer's expense.
While phones can be returned per the return policy, service charges already paid are NOT refundable. Refer to the Simplifi Terms and Conditions for details.
Contacting Us
If there are any questions regarding the terms & conditions, you may contact us using the information below.
239.919.8551
Last Edited on 02/4/2021
Simplifi
© Copyright 2005-2023 Simplifi. All rights reserved
US Patent Nos. 8676254, 9402326, 9485116 with other US and international patents pending.