Warranty terms, coverage, and equipment return policy for Simplifi products.
Our Hardware solutions are protected by our Manufacturer warranty terms found below. If your equipment is malfunctioning and you meet the below criteria, we will be happy to process an RMA claim.
For more information, please follow – support.simplifi.io for more details related to technical troubles that could be perceived as a non-working device.
Send a email to RMA@simplifi.io with the following information:
For more information, please follow – support.simplifi.io for more details related to technical troubles which could be perceived as a non-working device.
The documentation (“Document” or “Agreement”) contains certain Terms and Conditions under which Simplifi.io sells Simplifi Cloud phones and service to Customers under sales orders agreed to by Simplifi.io and the Customer.
Simplifi honors the manufacturer warranty for all phones, accessories, and hardware purchased through Simplifi. Manufacturer warranties are typically good for one year, although individual product warranties may vary. Please check your product manual, original packaging, or product website for details.
If the product does not work on arrival or stops working within 30 days of the purchase date, contact a Simplifi representative
All new equipment (phones, accessories, and other hardware) purchased through Simplifi may be returned within 30 days of the purchase date.
All returned products must be Unopened, Unused, with No Broken Seals, Undamaged, and New in the Box. Do not attach shipping labels directly to the manufacturer's packaging. (Any units that show signs of use will be returned at the customer's expense)
You will be responsible for the cost of return shipping and will be subject to a 10% - 20% re-stocking fee to cover the cost of processing based on the nature of the return.
Note: If Simplifi was responsible for shipping the wrong product, you will be eligible for a return and full refund with no restocking fee. Wrong products received or wrong recommendations made by our sales team need to be reported within 10 days of product receipt.
All defective units, no matter the dollar amount, need to be troubleshot and deemed defective before a return authorization can be issued. Please contact your Simplifi Sales representative or email support@simplifi.io to begin the process. A support ticket will be assigned, and a support representative will reach out directly to troubleshoot the issue. Once deemed defective, our Hardware support team will issue a Return Merchandise Authorization (RMA).
Simplifi will cover the cost of shipping out the replacement product using the same method as the original shipping of the product.
Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee, and the product will be returned at the customer's expense.
While phones can be returned per the return policy, service charges already paid are NOT refundable. Refer to the Simplifi Terms and Conditions for details.