Business Communications Built to Keep Up
Unified voice, messaging, and collaboration for SMB teams — without the enterprise price tag or the months-long setup. One platform. Every device. Up and running in days.
Unified voice, messaging, and collaboration for SMB teams — without the enterprise price tag or the months-long setup. One platform. Every device. Up and running in days.
Full UCaaS for your main location — calls, messaging, and admin in one system.
Same extension on any device, anywhere — desktop, iOS, and Android included.
One phone system spanning every location — centrally managed, locally accessible.
Auto-attendant, call queues, and SMS from your business number — ready out of the box.
HIPAA-friendly calling, eFax add-on, and compliant voicemail handling.
Tell us about your team size, locations, and communication needs — we'll match you to the right solution.
Contact is four modules working as one, across two layers. Your team lives in the user layer every day; admins and managers run the whole system from the management layer. Together, it's one phone system that fits everyone who touches it.
Lines is the calling engine behind Contact — the business number, extension, and unlimited calling every user relies on, carried over a reliable VoIP platform. Bring your own device or pair with a Simplifi-certified desk phone.
Station is the desktop and browser workspace where your team gets work done — take calls, message teammates, jump on video and screen shares, and run meetings, all in one window. No handset required, though it works with desk phones too.
Scout is the Contact mobile app for iOS and Android — call and text from your business number, check voicemail, and reach the company directory from anywhere. Sign in with a QR scan and you're live in seconds, with no personal number ever exposed.
Core is where admins and managers run the whole system. Not every user needs it, but every deployment relies on it — manage users and extensions, configure call routing and auto-attendants, pull call reporting and analytics, run the call center, and handle billing and PBX setup, all from one console.
Learn about CoreYour business number shouldn't require a personal cell phone. With Simplifi Contact, every extension can send and receive SMS and MMS messages from the same number customers already call — through the Scout app on desktop or mobile.
No number sharing, no workarounds. Conversations stay in one place, and your team's personal numbers stay private.
Send & receive SMS/MMS from your existing business number
Works on desktop, iOS, and Android via the Scout app
Shared message visibility across devices on the same extension
No personal cell exposure — team privacy by default
Contact is designed to cover everything a small or mid-sized business team needs — without the feature bloat that drives up cost and complexity at the enterprise level.
Auto-attendant, IVR menus, call forwarding, hold with custom music, transfer (warm and cold), three-way calling, do-not-disturb, and call parking.
Hunt groups, call queues, ring-all or sequential routing, time-of-day rules, holiday schedules, and overflow routing to voicemail or external numbers.
Per-extension voicemail with voicemail-to-email delivery. Visual voicemail in the Scout app. Shared mailboxes for teams and departments. Custom greetings per schedule.
Two-way SMS and MMS from your business number through the Scout app. Text customers, confirm appointments, and respond to inquiries — without handing out personal numbers.
FCC-compliant E911 with location-based routing and automatic notification to on-site personnel when an emergency call is placed. HIPAA-friendly call handling available.
Up to 5 registered devices per extension — desktop, iOS, Android, and SIP-compatible desk phones. Ring all simultaneously or route by schedule and availability.
Contact supports bring-your-own-device — if your team already has SIP-compatible desk phones, those work. If you're starting fresh or want a hardware refresh, Simplifi offers a range of certified phones that provision automatically the moment they connect.
The Scout softphone app is always included — so even teams that prefer desktop-first have a complete solution without buying a single piece of hardware.
BYOD support for SIP-compatible desk phones
Simplifi-certified phones auto-provision on plug-in
Scout softphone app included with every extension
Mix desk phones and softphone users in the same account
The core Contact plan covers everything most SMB teams need. When your requirements grow, optional add-ons expand your capabilities without replacing the platform you already know.
Automatic or on-demand call recording with cloud storage and playback directly from the Station portal. Useful for compliance, QA, and training.
Two ways to fax. Standard eFax sends and receives faxes as PDFs through your Contact number over VoIP, with no machine required (not HIPAA-eligible). For regulated workflows, HIPAA-compliant faxing runs over a dedicated analog line via an ATA.
Video meetings, team messaging, and file sharing integrated directly into the Contact platform. One login, one bill, one less tool to manage.
Contact Station puts your admin in charge of the phone system — not a vendor's support queue. Add users, update routing rules, review call logs, and push changes across the account in real time.
When it does make sense to involve us, your Simplifi account team is a call away. Most requests are handled the same day.
Add, edit, or deactivate extensions without a service ticket
Real-time call activity dashboard and historical reporting
Set routing rules, schedules, and auto-attendant menus from one screen
Manage optional add-ons and billing from the same portal
Most phone system deployments take weeks of back-and-forth with vendors, provisioning tickets, and IT scheduling. Contact is built to move faster than that.
Port your existing business numbers or provision new ones. Local numbers, toll-free, and DID ranges all supported. Your numbers, your identity — unchanged.
Your Simplifi account team configures extensions, auto-attendants, and routing rules to match how your team actually works — before you ever pick up a handset.
Users download Scout and log in. Hardware ships pre-provisioned and registers automatically. Your team is live with minimal training — it's built to be intuitive.
Connect, Voicelink, and Contact run on one managed platform. Not sure which combination fits your organization? Answer a few questions and we’ll map the right mix to your situation.
Start a Needs AssessmentSee how Contact handles your team size, your locations, and your current setup. We'll map it out together — no pressure, no jargon.